Managed Services

Full service for unobstructed operation

Managed Services

From analysis to access time - Atlassian Operations and Support Services from catworkx for your Atlassian infrastructure from A to Z.

Exzellenter Atlassian Service & Atlassian Support - Setup, Installationen, Updates & Migrationen, Konfigurationen - alles aus einer Hand bei catworkx

Atlassian Service & Support

Our excellent service directly for you!

  • Installation & Deployment of all Atlassian tools
  • Updates & Migration of existing Atlassian environments
  • Configuration of the Atlassian Toolchain to your needs and environment
  • Processing of Service Requests and Incidents
catworkx unterstützt bei Aufbau und Betrieb einer Atlassian Toolchain (Onpremise & Cloud) - eine passende Betriebslösung für Sie zugeschnitten

Architecture and operational solutions

The basis of a stable solution

  • We support you in setting up and operating your Atlassian toolchain, either in your data center or with an external (cloud) provider
  • Whether single server, data center or redundant single server solutions - we draw on many years of expertise in every case
  • Strategic consulting and evaluation of your requirements for a suitable operating solution
Atlassian Tools - System richtig dimensionieren & Last Simulation

Last Simulation

Is my system correctly dimensioned?

  • Simulations of user behavior possible
  • Continuous baseline measurements
  • Browser or pure HTTP measurement can be realized
  • The measurement results can be visualized at any time
  • Use measurements for larger changes to verify performance and load behavior (e.g. for an application or app update)
Atlassian In-App Support - Konfiguration durch unsere Experten

In-App Support

Immediate support with configuration

  • Implementation of your desired configuration in the Atlassian tools by our experts
  • If required: Review and evaluation of your requirements
  • Implementation and customization of complex and individual (app) solutions
Geänderte Benutzerverwaltung? Wir führen User & Directory Merges für Sie durch.

User & Directory Merges

Integrate users and directories

  • The requirements for user administration often change (connection of an Active Directory (AD), conversion from local to AD, removal of directories, changing user names, etc.).
  • Our tools contain the experience from dozens of customer projects
  • The conversion of directories, users and groups can be realized in most cases
Die bestehende Atlassian Toolchain analysieren & optimieren, Handlungsempfehlungen & Analyse-Resultate präsentieren.

Atlassian Analysis & Optimization

Search for, find and fix bugs

  • We analyze and evaluate your existing Atlassian toolchain, including your infrastructure
  • The results of the analysis are presented, assessed and evaluated
  • Concrete recommendations for action are documented, presented and discussed with you.
catworkx übernimmt Ihren merge von Atlassian Applikationen - effizient mit catoworkx-eigenen App-Entwicklungen

Merge of Atlassian applications

Benefit from experience and the right tools

  • We are one of the few providers able to merge Atlassian tools (Jira A is transferred to an existing database in Jira B)
  • Extensive technical know-how is required for such a merge
  • For a merge, we rely on our own app developments, which are used by our experts to significantly optimize data quality and transfer speed
Atlassian Toolchain Management mit ITIL

Service Management

Do you speak ITIL? We understand you!

  • We offer support in the management of your Atlassian toolchain
  • As well as the planning, monitoring and implementation of changes
  • We offer you service contracts with 9×5, 10×5 or 24×7 and individually agreed SLAs
  • Regular reporting and regular jour fixes to check service quality are a matter of course

Contact us for more information!

We can understand you better in a free introductory meeting and offer you our services tailored to your needs.